F.A.Q
Got a question? We've got the answer.
Products
What fabric are the pajamas made of ?
Our pajamas are made from 100% cotton, carefully crafted to provide ultimate comfort ☁️
How should I care for my pajamas ?
To keep your cotton pajamas in the best condition, machine wash them in cold or lukewarm water with a mild detergent, and avoid bleach. Air dry flat. Iron on medium heat while slightly damp, or use steam if dry. Cotton may shrink slightly after the first wash. Avoid fabric softeners.
How do I know what size to choose for your pajamas ?
To find your perfect pajama size, refer to the size guide available on each product page, as each pajama has its own specific sizing chart.
Shipping
What are the delivery times for my Coomfie order ?
The delivery time information is provided directly when you place your order. Generally, processing your order takes between 2 to 3 business days. After that, the delivery time depends on the shipping method you chose.
Please note that during peak times, such as sales, holidays, or special promotions, processing and delivery times may be slightly longer. We encourage you to check the tracking information once your order has been shipped.
Thank you for your understanding !
Where do you ship ?
We currently deliver to the following countries:
France, Monaco, Belgium, Luxembourg, Switzerland, Germany, the Netherlands, Spain, Portugal, Italy, Austria, Denmark, Sweden, the United Kingdom, the United States, Canada, and Australia.
How much is shipping ?
Shipping fees vary depending on the delivery method selected. These fees will be automatically displayed before checkout.
Orders
Can I modify or cancel my order after it's been placed ?
Unfortunately, we cannot guarantee changes or cancellations once an order has been placed. However, if you need to make any adjustments, please contact us as soon as possible at hello@coomfie.com, and we'll do our best to assist you.
What do I do if I never received my order ?
We’re sorry to hear that you haven’t received your order. First, please check the tracking information provided to ensure there were no delivery issues. If the tracking shows that your order has been delivered but you haven't received it, please contact us at hello@coomfie.com. We will investigate the situation and work with the carrier to resolve the issue as quickly as possible.
Can I track my order?
Yes, you can track your order! Once your order has been shipped, you will receive an email with tracking information and a link to track your package.
Can I change the delivery address after placing my order ?
Unfortunately, we cannot guarantee changes to the delivery address once the order has been placed. However, if you need to update the address, please contact us as soon as possible at hello@coomfie.com, and we will do our best to assist you.
Payment
What payment methods do you accept ?
We accept payments via credit/debit cards (Visa, MasterCard, American Express), PayPal and Apple Pay.
Returns & Refunds
What is your return policy ?
Please refer to our return policy.
How long do I have to return a product ?
You have 14 days from the date you receive your order to contact us if you'd like to return a product. Please reach out to us at hello@coomfie.com within this period, and we will provide you with the necessary instructions on how to return your order.
Can I exchange a product ?
Please contact us at hello@coomfie.com to discuss your exchange request, and we will provide you with the best solution based on product availability.
Contact us
How can i contact the Coomfie team ?
Feel free to reach out to us at any time — we’re here for questions, product recommendations, and feedback. Just send us a note through our contact form.